HACC Policy and Information

The Home and Community Care (HACC) Program provides basic support services for frail older people, younger people with a disability and their carers. Of importance, the HACC Program is not an entitlement program so only those most in need in any given area will be able to access HACC services. Furthermore, a person may be assessed as requiring HACC services only to find that there are no vacancies in their area.

Jointly funded by the Australian and State or Territory governments, the HACC Program aims to provide a comprehensive, coordinated and integrated range of basic maintenance and support services. HACC services include meals-on-wheels, personal care, home help (including bathing, dressing, eating, washing clothes, shopping, meal preparation and more), respite care, home modifications and maintenance and community support.

The HACC service delivery system is quite complex, with services being provided by a number of public, private, local or state government departments and charitable or religious organisations. Because of this complexity, many people find it difficult to access HACC services.

CPSA receives funding through the NSW Department of Ageing, Disability and Home Care (DADHC) to employ a HACC Policy and Information Officer to advise government on all aspects of the HACC Program from the perspective of the consumer, as well as to assist the public in understanding HACC policies, types of services available and how to access community services.

For further information and assistance, or if you would like to share your experiences of accessing community services, please contact the HACC Policy and Information Officer on (02) 9281 3588 or email hacc@cpsa.org.au.