Consumer Rights

Silent Line Fees Scrapped

On 18 February 2018 Telstra stopped charging silent line fees.

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Banking Royal Commission

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry held a public hearing on 12 February 2018.

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Fees for paper bills ripped up

Traditionally businesses have provided customers with paper bills and absorbed the associated costs. But in recent years, they have found a way to shift this cost to consumers.

Read more: Fees for paper bills ripped up

Royal Commission into Banks

A Royal Commission into the banks was originally bitterly opposed by the Australian Government, but a 'permission' letter from the banks signalled a green light. The banks also kindly attached suggested terms of reference. 


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Action on paper bills

Few people would have heard of him, but it seems federal Small Business Minister Michael McCormack is our best hope when it comes to paper bills and statements.

Read more: Action on paper bills

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