Consumer Rights


Over half of renters lose bond: how to get your bond back

NSW landlords pocketed 58 per cent of renters' bonds in 2017. Losing some or all of your bond might seem like a fact of life, but there is something you can do about it. 

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Silent Line Fees Scrapped

On 18 February 2018 Telstra stopped charging silent line fees.

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Banking Royal Commission

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry held a public hearing on 12 February 2018.

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Fees for paper bills ripped up

Traditionally businesses have provided customers with paper bills and absorbed the associated costs. But in recent years, they have found a way to shift this cost to consumers.

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Royal Commission into Banks

A Royal Commission into the banks was originally bitterly opposed by the Australian Government, but a 'permission' letter from the banks signalled a green light. The banks also kindly attached suggested terms of reference. 

 

Read more: Royal Commission into Banks