Consumer Rights


Consumers win on financial advice

THE ONLY thing you can be sure of in politics is that you can’t be sure of anything.

Read more: Consumers win on financial advice

Couple takes on funeral company and wins

A GOLD COAST couple has won their case against Alex Gow Funerals, which failed to honour a prepaid funeral plan.

Read more: Couple takes on funeral company and wins

New website to scrutinise financial advisers

CONSUMERS are fighting back against the watering down of the Future of Financial Advice (FOFA) protections which removes a number of customer protections including the requirement that advisers put clients’ best interests first and contact customers every two years to confirm that they still wish to pay for a service (one that they may no longer be receiving).

Read more: New website to scrutinise financial advisers

The electricity contract farce

ELECTRICITY companies continue to be allowed to change their prices over the course of your contract.

Read more: The electricity contract farce

PIN problems

SINCE 1 August 2014 you can no longer sign to make purchases on cards and must use a PIN. (There are contactless options like PayWave and PayPass available for purchases under $100 which require no verification through PIN or signing, but security concerns mean that plenty of older people aren’t keen on these options.)

Read more: PIN problems