Centrelink Scammer Alert

CPSA wants to warn readers to be aware of phone calls from scammers pretending to be from the Department of Human Services or Centrelink.

If you receive a phone call out of the blue from someone claiming to be from the Department of Human Services or Centrelink claiming that you are eligible for an increase in your pension or benefit, you should hang up.

Any pensioner who has ever phoned Centrelink knows how long it takes to get to talk to anybody, so what’s the likelihood of Centrelink phoning pensioners? Zero.

Such phone calls are from scammers, who will claim that you’ve been sent a letter about an increase in your benefits and not responded to it. They will then claim that your file has been sent to Canberra and that you can either go to Canberra to fill out the required form or you can pay a fee and have the forms sent to you.

The scammer wants to get your money and they usually ask for payment via wire money transfer or iTunes cards. To push you into paying this money, the scammer might threaten that you will not receive any further benefits until the situation is resolved.

Centrelink will never ask you to deposit money in order to receive a payment. If in doubt, don’t use any contact details provided by the caller. Look up the government department or organisation yourself in the phone book or online, and phone or email them.

Never give your personal or financial details over the phone unless you made the call and the phone number came from a trusted source.